Delivery and Shipping

 

Handling Time

We usually ship all orders placed before 3 PM EST on the same business day. Sometimes you may expect a slight delay of 1-2 business days. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.

 

Shipping Methods and Carriers

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select Expedited or Priority Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.


Shipping to a P.O. box
Some items too big to ship to a P.O. box must be shipped to a street address.


Signature Requirements
Signature upon delivery required for shipments over $1000.

 

Delivery Time

Our default shipping method is Ground, which may take 3-7 business days to be delivered. 


If you need the product quicker, we offer expedited shipping methods such as UPS 3 day and UPS 2nd day air shipping.

 
Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in the arrival of your order. We will do our best to help you, but we cannot guarantee a fast turnaround on this. 


POSSIBLE DELAY: Please make sure your billing and shipping addresses are on file with your credit card company. Otherwise, our approvals department will need to contact you and your bank which could cause a delay. For an order to be shipped on the same business day, it must be placed before 3 PM PST. If your order is placed after 3 PM PST or on a non-business day, it will be shipped on the following working day.

 

When to expect your order

Ground Shipping:
Carrier:
 UPS
Cost: Free Shipping on any contiguous US orders.
Time: Delivery within 3 to 7 business days.

Ground Shipping (PO BOX, AK, HI, PR or APO):
Carrier:
 USPS

Cost: It will vary depending on the weight of the package and your location. It will be calculated automatically when you add an item to your shopping cart and enter your Shipping Information.
Time: Depending on the location.

2-Day Shipping:
Carrier:
 UPS

Cost: It will vary depending on the weight of the package and your location. It will be calculated automatically when you add an item to your shopping cart and enter your Shipping Information.
Time: Delivery in 2 business days.

3-Day Shipping:
Carrier:
 UPS

Cost: It will vary depending on the weight of the package and your location. It will be calculated automatically when you add an item to your shopping cart and enter your Shipping Information.
Time: Delivery in 3 business days.

 

Back Order / On Order items

If a product is backordered it is not currently in stock at any of our warehouses. We have ordered the product from our supplier but have not received it. We will update you on the status of your order via email. If the supplier is unable to fulfill an order we will notify you and make the best effort to suggest an alternative item.

Local Deliveries

Local deliveries are only avaialbe for Bay Area customers, especially San Francisco and Peninsula area. Orders will be delivered same or next day. Any items that are in our Chicago or Long Beach warehouses may take 2 to 4 working days.

Shipping to Alaska, Hawaii, and Puerto Rico

There is $20 surcharge to Alaska and Hawaii orders and $40 to Puerto Rico orders. Alaska, Hawaii and Puerto Rico orders are shipped by USPS. Orders will take 1-2 business days to be processed and should arrive within 7 to 10 working days. 

 

Shipping to APO or FPO

We do ship to APO/FPO with extra $25 surcharge. APO/FPO orders are shipped by USPS. Orders will take 1-2 business days to be processed and should arrive within 7 to 10 working days. However, we cannot control the actual delivery time for APO/FPO orders. At times, it may take 2-4 weeks.

 

International Shipping

Please contact us for international shipping.